For businesses embracing Voice over Internet Protocol (VoIP) communication, the choice between VoIP softphones and hardphones is a critical one. This article compares the two, helping you choose the ideal phone system for your company.
VoIP softphones
VoIP softphones are software applications that enable calls on internet-enabled devices such as computers, tablets, and smartphones. Their rising popularity among businesses is largely due to the following benefits:
Cost efficiency
VoIP softphones are typically more affordable than VoIP hardphones because they can be installed on your existing devices. With no need to invest in additional hardware, you can save a lot on equipment, setup, and maintenance costs.
Flexibility
Unlike traditional VoIP hardphones, which are restricted to a specific physical location, VoIP softphones offer unmatched mobility. With just an internet connection, VoIP softphones enable you to make and receive calls from anywhere in the world. This flexibility makes them perfect for remote workers, frequent travelers, and on-the-go professionals who need to stay connected no matter where they are.
Seamless upgrades
These software-based tools receive regular updates that can add capabilities such as voicemail transcription, video calling, and more — no device upgrades required. In contrast, VoIP hardphones may require device upgrades for users to access new functionalities.
VoIP hardphones
VoIP hardphones are desk phones that look and operate like traditional telephones but use the internet for calls. While they may seem outdated in today's mobile-first world, VoIP hardphones offer advantages that make them ideal for certain businesses:
Familiar and user-friendly design
The familiar design of VoIP headphones makes them easy to use for businesses accustomed to traditional desk phones.
In contrast, VoIP softphones, being software-based, can take time to master, especially for users who aren't tech-savvy.
Better call quality
VoIP hardphones are dedicated devices built exclusively for voice communication. Unlike VoIP softphones, which share your computer or smartphone's resources, VoIP hardphones function independently, translating to clearer, more stable calls. Therefore, if call quality is a top priority, VoIP hardphones may be the better choice.
Reliable and disruption-free performance
As standalone devices, VoIP hardphones are less prone to operational disruptions. VoIP softphones, however, depend on the performance of your computer or smartphone, making them vulnerable to issues such as low battery, system malfunctions, or software conflicts.
With a stable internet connection, VoIP hardphones deliver consistent uptime and reliable performance, ensuring smooth, uninterrupted communication.
Should your business choose VoIP softphones or hardphones?
The right choice depends on your specific needs. Consider the following factors:
- Budget: VoIP softphones have lower upfront costs since they use existing devices, while VoIP hardphones require more investment in equipment.
- Mobility: If you need flexibility and want to work from anywhere, VoIP softphones are a great choice.
- Call quality: If call quality and stability are crucial, VoIP hardphones may be a better fit.
- User experience: Employees familiar with traditional phones will find VoIP hardphones easier to use.
If you're still unsure which VoIP solution is the right fit for your business, our IT experts can help you select the one that best meets your needs.
