The workplace has been steadily evolving, and much of this is fueled by the rise of remote workers. Last year’s Gallup survey showed that of more than 15,000 adults asked, 43% of them worked outside of the office. Why does remote working look more appealing to employees these days? The appeal of working remote The […]
The lifespan of a business phone system
Today’s technology allows customers to engage with brands and companies across a broad range of platforms and mediums. But the telephone still remains an essential communication tool for businesses. It makes sense then to invest in a phone system that lasts, and our advice will help you find just that. Different phone systems Phones have […]
How to stop VoIP theft of service
As the use of Voice over IP (VoIP) phones becomes more widespread, so too do security threats against it. And the most common type of VoIP fraud? Theft of service. Let’s examine how it affects your VoIP network and the preventative measures to counter it. What is theft of service? Internet-based calls are far more […]
4 steps to optimize your Skype for Business
Skype for Business is an affordable, enterprise-level solution that enables your company to communicate with clients and conduct business meetings from any internet-enabled device. Learn these four steps to get the most out of your Skype calls. #1. Conduct a preliminary network assessment By conducting a comprehensive preliminary network assessment, you’ll be able to determine […]
Evaluating the total cost of VoIP systems
When investing in new technology, cost is always a deciding factor, especially for VoIP phone systems. No matter what features or services it’s bundled with, there’s no point in investing in a phone system that easily puts you over budget. That’s why it’s important to evaluate the total cost of ownership (TCO) of VoIP systems. […]
Why businesses should record their calls
VoIP has allowed businesses like yours to make and receive calls from anywhere, at any time. This enables employees to meet client demands promptly and improve customer satisfaction. One VoIP feature that can further elevate your customer service is call recording. #1. Improve customer service One of the most important reasons why businesses should always […]
5 Ways to Improve VOIP Security
Do I really need VOIP Security?
Not that long ago, VoIP services were a new and revolutionary concept. Nowadays, internet-based voice communication is commonplace among SMBs, which means it’s time to turn our attention toward improving their security.
What is WebRTC & Is it the “Voip Killer”?
Although some critics are labeling the newest tool in the internet-based telecommunications field a “VoIP killer,” nothing could be further from the truth. If you aren't part of the telecom industry, you may find yourself asking, "what is WebRTC and who cares?" The reality of the situation is that this new technology, WebRTC, is here to make it even easier for customers to contact your business using the internet.
Are VoIP Business Phone Services in your future?
VoIP business phone services have come a long way since the mid-90s when the technology first enabled phone calls over the internet. Thoughtful developments in telephony hardware and software have driven its growth, and enhanced internet functionality has been a key component, too.